# Advance Your Career: PT. Mitracomm Ekasarana is Hiring a Customer Service Store Supervisor in Mataram
Navigating the job market for a role that truly values leadership and customer excellence can often feel overwhelming. If you possess a knack for guiding teams, elevating retail standards, and turning complex customer challenges into success stories, a premier career opportunity awaits you.
PT. Mitracomm Ekasarana, a trusted subsidiary of the Phintraco Group established in 1999, is currently seeking a driven professional to fill an urgent position. Recognized for comprehensive contact center solutions, business process outsourcing, and rigorous quality standards, the company offers an environment where dedicated professionals can truly thrive.
## Position Overview: Customer Service Store Supervisor (Mataram)
PT. Mitracomm Ekasarana is urgently hiring a dynamic Customer Service Store Supervisor to be stationed in Kota Mataram. In this critical leadership role, you will act as the backbone of daily store operations, ensuring that every customer interaction meets exceptional standards of satisfaction and efficiency.
Core Responsibilities
Stepping into this supervisory position means taking ownership of multiple facets of store management and team development. Your daily and weekly duties will include:
* Operational Oversight: Guaranteeing the seamless execution of daily store activities while maintaining uncompromising customer service benchmarks.
* Team Leadership & Motivation: Inspiring and mentoring Customer Service Representatives to reach their highest potential through targeted coaching.
* Performance Management: Conducting regular evaluations, analyzing service data, and delivering constructive feedback to drive continuous improvement.
* Conflict Resolution: Taking charge of intricate customer complaints and providing swift, effective resolutions.
* Strategic Reporting: Compiling comprehensive performance reports and identifying actionable opportunities to enhance overall service delivery.
## Candidate Qualifications
To ensure success in this fast-paced environment, applicants must meet specific professional and educational criteria. PT. Mitracomm Ekasarana values hands-on leadership and adaptable backgrounds.
Essential Requirements
* Educational Background: Minimum of a Diploma (D3) degree from any major.
* Leadership Experience: At least 1 year of proven experience working as a Team Leader or Supervisor within a customer service or retail setting.
* Target-Driven Mindset: Demonstrated ability to thrive under pressure and consistently achieve performance targets.
* Preferred Industry Background: Candidates with prior experience in retail stores, gadgets/technology, or telecommunication providers will be given priority.
* Work Location: Must be willing to be placed in Kota Mataram.
## How to Apply
If you are ready to take the next bold step in your professional journey and meet the qualifications outlined above, do not hesitate to submit your candidacy.
You can apply online or forward your complete job application directly to the recruitment team via email at:
Seize this opportunity to advance your career with an industry leader and make a lasting impact on customer satisfaction in Mataram.