# Pioneering Excellence: Careers at Sinar Mas Land
Sinar Mas Land stands as a titan in the Indonesian property sector, setting the gold standard for innovation, urban planning, and commercial development. As a cornerstone of the Duta Pertiwi network, the organization has consistently redefined the landscape of modern living and business since its inception in 1987. By delivering world-class residential complexes, thriving commercial hubs, and sprawling industrial estates, Sinar Mas Land has established itself as an unmatched force in the real estate market.
## A Legacy of Urban Transformation
The crowning achievement of the company’s vision is BSD City. Initiated in 1989, this project transformed from a visionary concept into Indonesia’s most successful integrated township. Today, BSD City stands as a testament to sustainable urban design, with the developer holding the title for the highest market capitalization among property firms on the Indonesia Stock Exchange.
Beyond residential success, the company revolutionized the retail sector through the development of the International Trade Center (ITC) brand. Starting with the landmark ITC Mangga Dua, this strategic model of strata-title retail spaces has successfully scaled across major cities nationwide, creating vibrant economic ecosystems for small and large businesses alike.
## Join Our Team: Customer Service Coordinator
Sinar Mas Land is currently seeking a highly motivated professional to join our dynamic team in BSD City. As a Customer Service Coordinator, you will be instrumental in maintaining the high standards of service that our stakeholders expect.
Core Responsibilities
* Operational Oversight: Manage daily customer service functions to ensure superior service delivery and optimal client satisfaction.
* Complaint Resolution: Act as a central point of contact, coordinating with internal departments to address and resolve customer grievances efficiently.
* Performance Monitoring: Track transaction statuses and ensure all resolutions align with established Service Level Agreements (SLA) and Standard Operating Procedures (SOP).
* Strategic Reporting: Analyze service metrics to generate performance reports, providing actionable insights for ongoing process improvements.
Essential Qualifications
* Education: A Bachelor’s Degree in Management, Business Administration, Communication, or a related discipline.
* Experience: A minimum of 2–3 years in customer service or hospitality, with at least 1 year in a supervisory or team-leading role.
* Industry Preference: Prior experience in the property sector, particularly in Customer Relations or Tenant Relations, is highly regarded.
* Communication Skills: Strong oral and written proficiency in English, paired with exceptional interpersonal skills.
* Technical Proficiency: Competency in Microsoft Office suites and a proactive, problem-solving mindset.
* Availability: Must be willing to work on-site at the BSD City location.
## Important Recruitment Notice
Please be advised that Sinar Mas Land does not collect any fees or payments at any stage of our recruitment process. All candidates are urged to exercise caution regarding any fraudulent communications claiming to represent the company. Only applicants who meet the specified criteria will be considered for this position. If you are ready to elevate your career with an industry leader, we invite you to apply and become part of our ongoing success story.