# Career Opportunities at PT Infomedia Nusantara: Join the Telkom Group Excellence
PT Infomedia Nusantara, a prominent subsidiary of the Telkom Group, stands at the forefront of Indonesia’s media, publishing, and advertising landscape. Since its inception, the company has served as a vital bridge, connecting businesses with consumers and providing essential communication channels for Telkom’s vast customer base. With ownership split between Telkom (51%) and Multimedia Nusantara (49%), the company represents a synergy of expertise and industrial strength.
## A Legacy of Innovation
The journey of PT Infomedia Nusantara began in 1975, marking its role as the nation’s pioneer in telephone information services. Originally operating under the Elnusa GTDI division of Pertamina, the company became synonymous with the "Telkom Yellow Pages." Following the establishment of PT Elnusa Yellow Pages in 1984 and a strategic rebranding in 1995 upon Telkom's acquisition, the organization has evolved into a diversified entity. Today, Infomedia operates across three core business pillars, consistently adapting to the modern demands of the digital information era.
## Now Hiring: Become Part of the Team
PT Infomedia Nusantara is currently expanding its workforce and inviting motivated professionals to apply for the latest vacancies in March 2026. This is an excellent opportunity for candidates eager to accelerate their professional growth within the prestigious Telkom Group ecosystem.
Position: Customer Service Representative (CSR)
The Customer Service Representative role is critical to maintaining the high standards of service associated with the Telkomsel brand. Successful candidates will act as the face of the company, ensuring seamless interactions with our clientele.
Key Responsibilities
* Customer Engagement: Provide comprehensive information, handle service requests, and address complaints regarding Telkomsel products and services.
* Issue Resolution: Manage and escalate complex customer grievances that cannot be resolved immediately, utilizing designated systems such as "Cookies" or other established Service Operation Support channels.
* Data Accuracy: Accurately identify and document the purpose of every customer visit to GraPARI centers using the official Telkomsel application.
Candidate Qualifications
* Educational Background: Minimum Diploma (D3) degree from an accredited institution.
* Academic Achievement: Minimum GPA of 2.75 for public universities (PTN) and 3.00 for private universities (PTS).
* Communication Skills: Exceptional verbal and written communication skills, with professional proficiency in English.
* Soft Skills: A strong customer-oriented mindset, the ability to work effectively both independently and within a collaborative team environment.
* Geographical Preference: Priority is given to applicants currently residing in the city or regency where the position is located.
If you are a dedicated professional looking to build a sustainable career with a national leader in telecommunications services, we encourage you to prepare your credentials and submit your application to join PT Infomedia Nusantara.