# An Overview of PT Infomedia Nusantara: A Legacy of Excellence and Career Opportunities
PT Infomedia Nusantara stands as a cornerstone of the Telkom Group, serving as a vital link between business entities and the telecommunications consumer base. Since its inception, the organization has evolved from a traditional directory publisher into a multifaceted leader in information and communication services. Today, the company is backed by a robust ownership structure, with 51% of its shares held directly by Telkom and 49% by Multimedia Nusantara, a subsidiary of the Telkom ecosystem.
## A Rich History of Information Services
The journey of PT Infomedia Nusantara began in 1975, marking a milestone as Indonesia’s pioneering telephone directory service provider. Initially operating under the Elnusa GTDI subdivision—a branch of Pertamina—the company became synonymous with the "Telkom Yellow Pages."
Key evolutionary phases include:
* 1984: The establishment of PT Elnusa Yellow Pages, formalizing the directory service model.
* 1995: A strategic pivot occurred when Telkom invested in the company, leading to the official rebranding as PT Infomedia Nusantara.
* Modern Era: The company has since expanded its service portfolio significantly, now operating across three core business pillars to satisfy the increasing demand for high-quality information and digital customer engagement solutions.
## Career Opportunity: Call Center Agent
PT Infomedia Nusantara is currently seeking dedicated professionals to join their team in Semarang. As a Call Center Agent, your primary role is to serve as the voice of the organization, managing customer inquiries and resolving complaints with precision and empathy. This role is essential for maintaining the high standards of service excellence that the Telkom Group is known for.
Key Responsibilities
* Providing accurate information to customers based on company guidelines.
* Efficiently handling, documenting, and resolving customer complaints.
* Ensuring high levels of customer satisfaction through professional interaction.
Candidate Requirements
To be considered for this position, applicants must meet the following criteria:
1. Educational Background: Minimum Diploma (D3) degree with a GPA of at least 2.75 for public universities (PTN) or 3.00 for private universities (PTS).
2. Age Limit: Applicants must be no older than 30 years old.
3. Communication Skills: Proficiency in verbal communication with a clear, professional, and easy-to-understand delivery.
4. Technical Proficiency: Competency in basic computer operations is essential.
5. Professional Attributes:
* Strong ability to work collaboratively within a team environment.
* Demonstrated capacity for multi-tasking under pressure.
* Functional command of the English language.
* Full commitment to working within a flexible, shift-based schedule.
## Join the Telkom Group
This position offers a unique chance to build a professional career within a stable and innovative environment. Successful candidates will be based in Semarang, contributing to a company that remains at the forefront of Indonesia’s information services sector. If you possess the required skills and are ready to contribute to a dynamic team, PT Infomedia Nusantara invites you to take the next step in your professional journey.